FAQ

  • Where is the Victoria Makerspace located?

We are located at:
4476 Markham St. (in the tech park!)
Saanich, BC

  • Where is your entrance?

Use the door located on the west side of the building between the loading dock and the propane tanks.

  • Where can I park?

In any of the pay parking lots. There are 15 spaces just outside our door, and more on the west side of the building. Parking is free after 6pm.

  • Is there somewhere I can lock my bike?

Yes, we have places to lock a bike.

  • What are your hours of operation?

Members have 24/7 access; non-members and those interested in membership can get access during the open house events, or by arranging to meet a member at the space.

  • What is your refund policy?

1. Membership dues are not refundable after the first day of the month for which they cover.
2. Payments for multiple months of dues will be refunded on a pro-rata basis, withstanding
condition #1.
3. Payments for classes are refundable up to 48 hours prior to the start time of the class. After this
time, no refunds will be given.
4. Notwithstanding #3, if a class is canceled, postponed, or in any other way not able to be offered,
registrants may opt for either a refund, or a credit towards a future class of equal cost.
5. Payments for storage space of any kind are not refundable.
6. Tangible goods are sold as final sale, as-is, where-is, without warranty of any kind, either
express or implied.

  • What payment methods do you accept?

We use Beanstream to accept Visa and Mastercard. All charges are in Canadian funds.

  • Do you have internet available at the Makerspace?

Yes, we have wifi connected to a high-speed business network.

  • Can I bring food and drink to the Makerspace?

Yes, if you clean up after yourself.

  • What food/drink is available?

We have a fridge, microwave, and kettle. The fridge is stocked with beverages for sale by donation; we have no dishes or cutlery. For large events or classes, we can arrange food service from the park cafeteria.

  • Is your space wheelchair friendly?

Unfortunately, the space has 7 steps leading to our front door, and the elevator in the building has been condemned.  At this time we have no wheelchair access, but are open to proposals for building a lift.

  • Do you let non-members use the tools?

Any person who has taken the appropriate training class is free to use our 3d printers or laser cutter during our open house night. Trained members have access to these tools 24/7.  Other tools, including the wood and metal shops, are not available for non-member use.

  • Can I come in and work on this one small project without signing up for an ongoing membership?  My tool broke and I have a deadline – can I just pop in for one afternoon?

As a member-driven club, we expect tool users to have a commitment to maintaining all equipment in a working condition as well as an interest in helping out the space. In the past, drop-in users have neither had this commitment nor this interest, resulting in tool destruction and space maintenance issues. We do not offer any drop-in service for non-members.

  • Can you cut something for me on the laser cutter?

We do not provide this service, but some of our members may provide this as a commercial service – contact our mailing list at makerspaceca@googlegroups.com

  • Can you print something for me on the 3d printer?

We do not provide this service, but some of our members may provide this as a commercial service – contact our mailing list at makerspaceca@googlegroups.com

  • Can I come by and check out the space this morning/afternoon/evening?

The best time to come by and check the Makerspace out is on an open house night. We will have several members available to give you a tour of the space.

  • Do you have activities for my kids?

We have some activities for children, depending on their age, including building robots powered by vibrating motors.  Older children may be interested in our arduino class.

  • Can I take classes if I’m not a member?

You’re more than welcome to take any class available on our website.  It’s a good way to try out some of the equipment, or check out new technology.  If you want to spend more time on the machine after the class, you can come by to one of our Tuesday evening open house events, or sign up for a membership.